Contact information

At HoloGem, we value our customers and are happy to assist with questions about products, orders, payments, shipping, returns, and other store-related matters.

Get in Touch

If you have a question or need assistance, please contact us using the information below.

HoloGem

Email: contact@HoloGem.shop

Phone: +1 (479) 345-1674

Business Address:
21 Lowe Street
BURNCLUITH QLD 4413
Australia

Customer Support

Our customer support team can assist with:

Product questions
Order status
Shipping and tracking
Payment questions
Returns and refunds
Damaged or incorrect orders
Pre-orders
Wholesale inquiries
General store questions

When contacting us about an existing order, please include your order number and the email address used when placing the order whenever possible. This helps us locate your order and respond more efficiently.

Email Support

For general inquiries and customer support, please email:

contact@HoloGem.shop

We aim to respond to customer inquiries as promptly as reasonably possible. Response times may vary during weekends, public holidays, product launches, promotions, and periods of high order volume.

Phone Support

Phone: +1 (479) 345-1674

Please have your order number available when calling about an existing purchase.

Business Address

HoloGem
21 Lowe Street
BURNCLUITH QLD 4413
Australia

Please contact us before sending any returns, exchanges, or other packages to this address. Return instructions may vary depending on the circumstances of your request.

Order Support

If you are contacting us regarding an order, please provide as much relevant information as possible, including:

Order number
Name used for the order
Email address used at checkout
Product name
Description of your question or concern
Photos, where relevant to a damaged or incorrect product

Providing complete information helps us investigate and resolve requests more efficiently.