Terms of service

Welcome to HoloGem. These Terms of Service govern your use of the HoloGem website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.

1. About HoloGem

HoloGem is an independent online retailer offering Pokémon trading cards, sealed products, accessories, and related collectibles.

Contact Information:

HoloGem
21 Lowe Street, BURNCLUITH QLD 4413, Australia
Email: contact@HoloGem.shop
Phone: +1 (479) 345-1674

2. Use of Our Website

You agree to use the HoloGem website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to interfere with the website's operation or security.

  • Access systems or information that you are not authorized to access.

  • Introduce malicious software or harmful code.

  • Use automated methods to improperly access or collect website information.

  • Misuse our website, services, or customer-support channels.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers, or systems.

3. Product Information

We make reasonable efforts to provide accurate information about the products listed on our website.

Product information may include:

  • Product descriptions

  • Product images

  • Pricing

  • Availability

  • Product specifications

  • Estimated release information

However, minor differences may occur between website images and actual products due to manufacturer changes, packaging updates, print variations, lighting, or display settings.

4. Product Availability

All products are subject to availability.

Inventory may change without notice, and an item may become unavailable due to inventory discrepancies, supplier limitations, technical errors, or other circumstances.

If a product becomes unavailable after an order has been placed, we may contact you regarding an appropriate resolution, which may include cancellation and a refund where applicable.

5. Prices

Prices displayed on the website are subject to change before an order is placed.

We make reasonable efforts to ensure that pricing information is accurate. If an obvious pricing or listing error occurs, we reserve the right to correct the error.

If an order has been placed using an obviously incorrect price, we may contact you before fulfilling the order.

6. Placing an Order

When you place an order, you are making an offer to purchase the selected products under these Terms.

After submitting an order, you may receive an order confirmation. An order confirmation acknowledges that we have received your order; it does not necessarily guarantee that the order has been accepted or that all products are available.

HoloGem may cancel or decline an order where reasonably necessary, including in circumstances involving:

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraud

  • Payment problems

  • Incorrect customer information

  • Unusually large or suspicious orders

  • Website or inventory errors

Where a paid order is cancelled, any applicable refund will generally be issued to the original payment method.

7. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This includes:

  • Your name

  • Shipping address

  • Billing information

  • Email address

  • Telephone number

  • Payment information

HoloGem is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

8. Payment

Payment must be successfully authorized before an order can be processed.

We accept the payment methods displayed during checkout.

Payment information may be processed by third-party payment providers. Customers should review the applicable payment provider's terms and privacy policy.

For more information, please review our Payment Policy.

9. Shipping and Delivery

HoloGem will make reasonable efforts to process and dispatch orders within the timeframe communicated on the website or during checkout.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

  • Carrier delays

  • Weather

  • Public holidays

  • Customs procedures

  • Incorrect addresses

  • Transportation disruptions

  • High order volumes

  • Other circumstances outside our reasonable control

Please review our Shipping Policy for additional information.

10. International Orders

Customers placing international orders are responsible for ensuring that the purchased products can legally be imported into their destination country.

Depending on the destination, additional customs duties, taxes, fees, or import charges may apply.

Such charges may be collected at checkout or separately by customs authorities, carriers, or other responsible parties.

11. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy and applicable consumer protection laws.

If you receive a damaged, defective, incorrect, or materially misdescribed product, please contact us promptly so that we can investigate and provide an appropriate resolution where required.

12. Sealed Products

Many Pokémon trading card products are sold in sealed condition.

Customers should carefully review product descriptions before purchase.

Where permitted by applicable law, opening a sealed product may affect eligibility for a change-of-mind return because the original sealed condition can no longer be verified.

This does not affect mandatory consumer rights relating to defective, counterfeit, damaged, or materially misdescribed products.

13. Pre-Orders

Certain products may be available for pre-order.

Pre-order products may have estimated release dates that can change due to manufacturer, distributor, supply, or other circumstances.

Payment and cancellation terms for pre-orders may be described on the relevant product page and in our Pre-Order Policy.

14. Promotions and Discounts

From time to time, HoloGem may offer promotions, discounts, coupons, or special offers.

Each promotion may have its own conditions, eligibility requirements, expiration dates, quantity limits, or exclusions.

Promotional offers cannot necessarily be combined unless expressly stated otherwise.

HoloGem reserves the right to correct obvious errors and withdraw or modify promotions where reasonably necessary.

15. Intellectual Property

The HoloGem website and its original content, including text, graphics, logos, designs, photographs, and other materials, may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit HoloGem's original content without appropriate authorization.

16. Pokémon Trademarks

HoloGem is an independent retailer.

Pokémon and related names, characters, logos, artwork, and trademarks are owned by their respective rights holders.

Unless expressly stated otherwise, HoloGem is not affiliated with, sponsored by, authorized by, or endorsed by The Pokémon Company, Nintendo, Creatures Inc., or Game Freak.

References to Pokémon products on our website are intended to identify and describe the products offered for sale.

17. Third-Party Services

Our website may use third-party services for functions such as:

  • Payment processing

  • Shipping

  • Website hosting

  • Analytics

  • Customer support

  • Security

  • Marketing

Third-party services may have their own terms and privacy policies.

HoloGem is not responsible for the independent practices of third-party providers beyond what is required by applicable law.

18. Website Availability

We aim to maintain a reliable website but cannot guarantee uninterrupted access.

The website may occasionally be unavailable due to:

  • Maintenance

  • Updates

  • Technical issues

  • Hosting problems

  • Security incidents

  • Internet or network failures

  • Circumstances beyond our reasonable control

19. Disclaimer of Certain Warranties

To the extent permitted by law, the website and its general informational content are provided without guarantees that they will always be complete, current, uninterrupted, or error-free.

Nothing in these Terms excludes any consumer guarantee, warranty, or other legal right that cannot legally be excluded.

20. Limitation of Liability

To the maximum extent permitted by applicable law, HoloGem will not be responsible for losses arising from circumstances outside our reasonable control.

This may include certain losses resulting from:

  • Carrier delays

  • Third-party service interruptions

  • Incorrect information supplied by customers

  • Website outages

  • Events beyond our reasonable control

Nothing in these Terms limits liability where doing so would be unlawful.

21. Events Beyond Our Control

HoloGem will not be considered responsible for delays or failures caused by events reasonably beyond our control.

These may include natural disasters, severe weather, government actions, transportation disruptions, labor disruptions, internet failures, supply shortages, or other unforeseen events.

22. Account Security

If you create an account with HoloGem, you are responsible for keeping your login information confidential.

You should notify us promptly if you believe your account has been accessed without authorization.

You are responsible for activity occurring through your account to the extent permitted by applicable law.

23. Privacy

Your use of our website is also subject to our Privacy Policy.

The Privacy Policy explains how we may collect, use, store, and disclose personal information.

24. Changes to These Terms

HoloGem may update these Terms of Service from time to time.

Updated Terms will be posted on this page with a revised effective date.

Your continued use of the website after an update may constitute acceptance of the updated Terms to the extent permitted by applicable law.

25. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to apply.

26. Governing Law

These Terms are intended to operate in accordance with applicable laws and regulations.

Where mandatory consumer protection laws apply to your purchase, those laws will continue to apply regardless of any conflicting provision in these Terms.

27. Contact Us

If you have questions about these Terms of Service, your order, or our store policies, please contact us:

HoloGem
21 Lowe Street, BURNCLUITH QLD 4413, Australia
Email: contact@HoloGem.shop
Phone: +1 (479) 345-1674

We appreciate your business and are committed to providing a clear and reliable shopping experience for Pokémon and trading card collectors.